Artificial Grass Returns
Artificial grass cuts cannot be returned once they have been dispatched, unless the item is proven to be faulty. We also cannot accept returns of any product if it is found that the problems resulted from the product being incorrectly installed/stored/cut by you. If you have received a faulty product, please contact us immediately of receiving the goods so we can arrange a collection date.
Returning A Full Roll 25m x 4cm & 25m x 2m
Should full grass rolls be unsuitable they can be returned within 7 days of receipt of goods, in original packaging. Delivery & collection charge will be met by customer. Once received, you will receive a full refund (excluding £25 delivery charge) within 14 days.
Artificial Plants, Hedge Tiles & Extendable Hedges
One of the hardest parts of buying artificial plants online is knowing whether you’ll like it in the flesh. We have a variety of images on our website but they will never be a substitute for seeing the real thing. That’s why we’ve provided the most flexible returns policy:
If you are not satisfied or no longer require the artificial plants you have purchased within 14 days of receiving the product(s), simply follow the instructions below:
- Do not use the artificial plants – we will not accept them if they have been used
- Print a copy of your order receipt you received via email when the original order was placed and place it your return package. This way we can identity and refund you.
- Repackage the item(s) in their original packaging
- Return the goods via courier – we recommend comparing prices via www.parcel2go.com
- Once received, goods will be inspected and your refund processed within 14 working days (excluding £25.00 original delivery charge)
If you are returning the items because you ordered them in error or have changed your mind you will need to cover the return postage charge. We recommend using a tracked courier to ensure they arrive promptly and securely at our warehouse.
If you would like us to arrange a collection for you please email or call us. Our team will confirm the cost of this via email or telephone and the price will be deducted from your refund.